STORE POLICY

At Griffon Co. Studios, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

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1. Shipping Policy

We carefully package and ship each item to ensure it arrives safely to your door. Orders are typically processed within 3–5 business days. We currently ship within the United States using USPS. Once shipped, you will receive a tracking number via email. We hope to add international shipping soon. 

 

Please note: We are not responsible for delays caused by USPS, weather, or other shipping disruptions once the package leaves our studio.

 

2. Return & Exchange Policy

Due to the handmade and original nature of our artwork, all sales are final. We do not accept returns or exchanges. If your item arrives damaged, please contact us within 5 days of delivery with clear photos of the damage and packaging, and we’ll work with you on a solution.

 

3. Custom Orders

Custom orders are welcome! Please reach out via our contact page to discuss your vision. Custom pieces require payment in full before work begins. Turnaround times vary and will be clearly communicated during the order process.

 

4. Cancellations

Cancellations must be requested within 24 hours of placing your order. After that, all sales are considered final.

 

5. Contact Us

Have questions? Reach out any time at [your email or contact form link]. We’re happy to help!